How to Contact Us
We love hearing from our customers and make sure to read and respond to every email. Please write to us and tell us how 1Password helps you be more productive, any challenges you may have faced with its installation and/or use, and suggestions for improving it.
Support Forum
We have a very active support forum: it’s a great place to ask questions, submit feature requests and get feedback on them from other 1Password users, and learn about its current and future development: http://support.agilewebsolutions.com/
Emailing Us
You can contact us via email by using our Contact Us web page or directly using your favorite email application.
Sending a Troubleshooting Report
When there is an issue, it would be great for our support team to come to your house and see the problem directly. Screen Sharing in Leopard is an option, but sadly it is not always practical. That’s why we built a reporting feature into 1Password.
1Password’s “Send Diagnostics” feature will collect information about the type of computer and the version of OS X you’re running, along with other information that will help us help you: your 1Password version, the version of the various web browsers installed on your computer, whether 1Password is enabled in those browsers, log files, etc., and allow you to send them to us for review. You are able to review all the information we collect before deciding to submit the report to us.
You can find the Send Diagnostics item in the Help menu:
The Send Diagnostics window includes space for you to supply your name and email address, along with a description of the problem you are experiencing.
Please fill all the fields:
- You’re a real person and we’d prefer to treat you like one. We find that a real name works a lot better than “hey, you.”
- Your email address is the only way we have to get in contact with you. Be sure to type it correctly.
- Briefly describe your problem.
- Your system diagnostics will be collected automatically. You can review the details to see exactly what information is sent.
Note that the email and name fields will be pre-populated using the Me card in your Address Book, if available.
Snail Mail
You can write to us at:
16715-12 Yonge St, Suite 192
Newmarket, Ontario, L3X 1X4
Canada
You may be interested to know that our favorite treats are chocolate chip cookies and blueberry pie. :)